The professional management of IT services is a key competence for all companies in order to support business processes in the best possible way with the services offered.
We support you as service planer in the commissioning management of your IT services throughout all project phases (conception, implementation, test, stabilization). In doing so, we integrate operationally relevant issues into the IT project at an early stage and develop suitable solutions with you. During the project, we survey the current maturity level of the solution (Service Readiness Index) in a phase-related
and structured manner, and use these assessments to ensure that the required service quality is provided at the time of the operational transfer. For systems in operation, we offer audits to determine the status of an active application using a “Service Operation Index” in order to determine the need for action to achieve the required service quality.